Frequently Asked Questions

We hear this question often and it's a fair one.

At ODEON, transparency is at the heart of everything we do. We create products that combine nature-inspired ingredients in a thoughtful way, but we're upfront about not being 100% natural in every formula.

We guarantee safety, effectiveness, and integrity. We mix the best natural ingredients with gentle, science-based synthetics. Each ingredient is chosen to be kind to your skin and the planet.

No harsh chemicals. No misleading claims. Just honest skincare that works.

We test every product with dermatologists. Your trust means everything to us.

Our products are suitable for all skin types, even sensitive skin. While we do keep sensitive skin in mind when formulating our products, we always suggest doing a patch test on a small skin area before using a new product.

Yes, all our products are 100% vegetarian. All our products are vegan too, except our Turmeric and Yogurt scrub.

We usually ship your order within 24-48 hours. In rare cases, it might take a little longer. 

The usual transit time is 3 to 4 days, but it can vary depending on the courier service.

We offer free shipping on all domestic orders above ₹399. 

For orders below ₹350, there's a standard shipping fee of ₹149. Cash on Delivery (COD) orders incur a flat fee of ₹49. To avoid these charges, we recommend placing a prepaid order above ₹350.

We add ₹45 for COD orders. This fee helps cover cash handling costs from our courier partners. To avoid this charge, we recommend opting for a prepaid payment method at checkout.

We dispatch orders placed before 4:00 pm on the same day, and those received after 4:00 pm on the next working day. Occasionally, it may take us a bit longer to ship your order.

Unfortunately, we can't make changes to your order after it's been placed. So, please double-check your details before you confirm your order. This helps us get your ODEON goodies to the right place on time.

ODEON try to deliver your product within 3 days of placing your order. Some orders may take 5-7 business days, depending on the courier partner. Delivery times may change based on where you are, product stock, and our courier partners' schedules.

Yes, we send a hardcopy of a detailed invoice with your order (in the shipment box).

We try to cover as many pin codes as possible. However, if your pin code is currently unserviceable, you may see a "delivery not available at this pincode" message on the checkout page.

Please allow up to 24–48 hours for tracking updates.

If there’s still no movement after that, please contact us and we’ll escalate it to our courier partner. Got further questions? Just WhatsApp or call us at +91 8108107964, or email us at hello@odeonworld.com - we’re always happy to help!

Your order includes items that are being shipped from different warehouses due to stock availability. You’ll still receive everything - just in separate packages, each with its own tracking link which will be shared with you.

If your order says delivered but you don't have it, check with your neighbours, building security, or reception. The courier might have given it to them. Order delivery is only completed after the OTP is shared with the delivery agent. If the OTP was shared before receiving the package, we may be unable to assist further. If you didn't get the OTP, please contact us. We will start an investigation with the courier partner. This process may take 3 to 5 working days.

If your order wasn't delivered, the courier will try to redeliver it within 48 hours. You can track your order here or using the tracking link we sent you via WhatsApp and email. If the courier can't deliver it again, you can ask us to try again through the delivery update message, or just WhatsApp or call us at 8108017964, or email us at hello@odeonworld.com - we're always happy to help!

After your order is shipped, tracking information may take 24 to 48 hours to update. If you don't see any updates after 48 hours, please reach out to us via WhatsApp or call 8108017964, or email us at hello@odeonworld.com - we're always happy to help!

You’ll receive an email and WhatsApp with tracking details as soon as your order is dispatched.

We're sorry you're having trouble adding items to your cart. It might be due to browser compatibility, or items being out of stock. To resolve the issue, please try clearing your browser's cache and cookies, checking your internet connection, and reviewing any quantity limits. If you still need help, feel free to WhatsApp or call 8108017964, or email us at hello@odeonworld.com - we're always happy to assist!

We’re sorry you’re experiencing this issue. This could be due to a glitch, browser compatibility issues, problems with your payment mode, cart errors, or network issues on your device. Please clear your cache, refresh your browser, and try again. If the problem still exists, feel free to WhatsApp or call us at 8108017964, or email us at hello@odeonworld.com.